FAQs

Frequently Asked Questions

Q: Can I return unused medication?

A: If the medication is in the original manufacturer packaging and is still sealed, yes. However, anything that has been opened and/or is not in original manufacturer packaging (i.e. in a pill jar from the clinic), cannot be returned.

Q: How do I prepare for surgery?

Ask our clinic for an estimate of the surgery ahead of time if necessary to budget/save.
Ask the veterinary assistant or veterinarian any questions you have at the time of scheduling.
Do not bathe your pet the day before or the day of surgery.
Set up an area in your home for your pet to recover. The area should be warm, dry, clean, and quiet.
Do not feed your pet for 3-4 hours prior to surgery. The pet can have as much water as they desire.
Follow any other instructions the clinic staff has given you for your pet's specific surgery.

Q: What should I expect after surgery?

Your pet may be groggy, agitated, or aggressive after anesthesia.
Your pet may sleep more than normal for the first 18-24 hours after surgery.
Keep your pet isolated in a warm, clean, dry, and quiet environment.
The anesthesia usually wears off in 18-24 hours.

Q: How do I prepare for my pet's appointment?

Bring medical records from previous veterinarians, if applicable.
Bring your dog with a collar/harness and on a leash. Yes, even small dogs that are able to be held are required to be on a leash or in a carrier.
Bring your cat in a secure carrier.
Give any medication as directed by the veterinarian.

Q: Do you have payment plans?

A: No, we do not have payment plans. Full payment of services/products rendered is required at the time of services. In some cases, we may ask for a deposit/down payment or full advance payment prior to services.

Q: Does my pet have to stay overnight after surgery?

A: Most surgeries are outpatient and your pet will go home the same day. If your cat is being declawed, that surgery requires an overnight stay for monitoring. You will be advised if your pet will require hospitalization/an overnight stay.

Q: Can I give my pet human food?

A: It is not recommended to give your pet human food unless directed by your veterinarian for special circumstances.

Q: Do you recommend raw diets?

A: No. Just as it is not recommended for you to eat raw meat, it is not recommended for your dogs/cats to eat raw meat either. Eating raw meat increases risk of exposure to, and illnesses caused by, Salmonella, E. coli, Listeria, and more.

Q: Do you take walk-ins?

A: You need an appointment to be seen at PPMV. Occasionally we have walk-in events; check the special events tab for those.

Q: Do you accept new clients?

A: Yes. Call our clinic at (620) 655-4882 to make an appointment. You will fill out new client paperwork the day of your first appointment that will take you about 5-10 minutes.

Q: What type of food do you recommend?

A: "Hill's/Science Diet, Purina, Iams, and Eukanuba are all great brands I trust for cats and dogs!" -Dr. Norman

Q: Do you do house calls?

A: We do house calls by appointment only and as time allows with priority given to established clients. Keep in mind, time for house calls is very limited.

Q: Do you travel anywhere?

A: Yes, we travel to Hugoton, KS every Tuesday. We travel to Beaver, OK and Elkhart, KS twice a year.

Q: What if I have an emergency and you're not available?

A: We recommend calling the animal emergency hospitals listed here.

Q: Do you do ear cropping?

A: No, we do not crop ears at PPMV. This is an unnecessary, solely cosmetic surgery.

Q: Do Mac & Cheese live at the clinic?

A: Yes! The clinic is the only home they've known.

Q: Which one is Mac and which one is Cheese?

A: Mac is white and yellow; Cheese is all yellow.

Q: Do you do tail docking?

A: We will only dock tails at 1-3 days old (the younger, the better!) or if deemed medically necessary by Dr. Norman if the pet is over the age of 3 days.

Q: Is flea/tick preventative necessary in winter?

A: Yes! Certain species of fleas and ticks are active year-round. Plus infestations can take months to control.

Q: How often does my puppy need vaccines?

A: It is recommended that puppies get vaccines every 2-4 weeks starting at 6 weeks of age or at the time of weaning, whichever comes first, until they're 16 weeks of age.

Q: How many times does my dog get let out when boarding?

A: Dogs that are boarding get let out three times each day of their stay.

Q: What flea/tick preventative do you recommend?

A: We recommend Bravecto for cats and dogs. Dogs get a tasty chew that protects from fleas and ticks for three months. A topical is applied to the top of cats' heads that also protects from fleas and ticks for three months.

If Bravecto isn't an option for you, we also recommend Frontline, a topical solution that protects from fleas and ticks for one month. Make sure the active ingredient listed is fipronil.